HireRight acquired ClearChecks and rebranded it as BackgroundChecks.com.
Below you will find some frequently asked questions from customers migrating their accounts.
Will my account migrate automatically?
No. We are unable to migrate your account, and you must create an account on the new platform.
Will my business need to go through credentialing again?
No. We are working to make this process as simple and seamless as possible! Once logged in to your new account, you will be able to create teams and invite colleagues to the account. If you have questions setting up your team(s) or inviting colleagues, you can find our FAQ HERE.
Will the legacy platform still be available to view old reports?
As of January 1, 2026, the old platform is no longer in service. Reports are not accessible by any backgroundchecks.com employee.
Can I still enter the applicant's information to run background checks on the new platform?
No. The new platform streamlines the process to send your applicants a secure link via their email address. We provide FCRA-compliant disclosures and collect authorizations based on federal, state, and local laws. We include FCRA disclosures, specific state disclosures, and local notices such as the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), and New York Correction Law Article 23-A. For questions about your own legal obligations, talk to your own counsel.
Will my pricing remain the same?
It depends. By default, the new platform has embedded loyalty volume discounts. If you run 100 reports in a month, you will see 10% automatically discounted from future orders. At 200 reports in a month, the discount is 15%. The discount carries over to the next month. No sales hassle! Please contact us if you have contracted pricing in your current agreement, otherwise, our new website has the new pricing.
Do you offer invoicing?
Unless you are running over 250 reports per month, we will cease offering invoicing. The default method of payment is credit card. Unlike other websites, we do not pass along the payment processing fee.