When using our services at BackgroundChecks.com, understanding the billing process and refund policy is crucial for managing your transactions effectively. This article breaks down the key details to ensure a smooth experience.

When you purchase a background check package and send a link to a candidate, your payment is processed immediately. This means your card will be charged at the time of placing the order, even before the candidate fills in their details or the screening process begins.

If for any reason the candidate does not complete their portion of the background check application, you have options. Within the refund eligibility window (up to 120 days from the purchase date), you can:

There are no fees to become or remain a customer. That means no setup or sign-up fees, and no recurring, annual, monthly, or user fees. These are separate from pass-through county and employment-verification surcharges. Pricing starts at $29.99 per check. County-level court fees and certain third-party pass-through costs may apply depending on the jurisdiction and service type. This provides transparency and predictability for our users. By adhering to these policies, we aim to provide a seamless and worry-free billing experience for all your background check needs.