What you can do depends on whether the applicant has already submitted the application.
Once an application is submitted, the information on it cannot be modified. There is no self-serve edit screen and no internal tool that changes name, spelling, or date of birth on a completed application. If you cannot find an edit control on the order, that is expected.
The application is still unused (not submitted)
Treat it like a wrong-email or unused-link problem.
Employer: Resend or update email if the invite went to the wrong person, then have the correct person complete the form with the legal name and date of birth. See I typed the wrong email address.
Or reassign / refund the unused paid order within 120 days. See How can I manage unused application links and 9437975.
Do not ask the applicant to “just change it later.” If they have not submitted, they should use a current link and enter the legal name and date of birth the first time.
The application is already submitted
The submitted application cannot be edited. After we receive a completed consumer application, we do not refund because the applicant completed it by mistake (9437975).
For a name that was a nickname, former name, or not the legal name, a new order must be placed with the legal name. The applicant must complete the new application. See How should name-related discrepancies be handled.
For a date of birth typed wrong on a completed application, or any other submitted typo, email [email protected] or call 1-800-942-1366. The information cannot be changed on the existing application. Support will tell you the best path (including whether a new order is needed, and whether it is billed).
If the issue is incorrect information on the finished report (not a typo you made on the form), that is a consumer dispute. Only the applicant can open it. See How can a dispute be opened?, incorrect info on my report, and Dispute the Accuracy of Your Background Report. Send accuracy disputes to [email protected].
Who should write us
Employer / customer: [email protected] or 1-800-942-1366 (order email, what is wrong, unused vs submitted).
Applicant, report accuracy: [email protected].