You might be trying to open one of three different things. Use the matching path.
1. Customer account (you order reports)
Go to https://app.backgroundchecks.com. The page title is Sign in to your account.
Sign in with Google is the recommended path if that is how the account was created.
If you use email and password, enter the email and password for the account that placed the order.
If you do not remember the password:
On that same page, open Forgot your password?
That opens https://app.backgroundchecks.com/password/reset (Reset Password / We'll send you an email).
Enter the Email address on the account and choose Send Password Reset Link.
Look for an email from BackgroundChecks.com (
[email protected]) with the subject Reset your password. The Reset Password button in that email expires in 60 minutes. If you did not request a reset, ignore the email.If nothing arrives, check spam, then email [email protected] from that same address.
If Google sign-in fails, use the email reset above or contact support.
First-time buyers: we create the account when you place the first order. After the card charges, you are prompted to set a password and open the dashboard. See Do I need an account to order a report?.
2. Applicant access (you were sent a link)
Applicants do not have a BackgroundChecks.com account. An employer invitation or authorization email is not a dashboard login. Open the new link in that email. Do not try to invent a password for app.backgroundchecks.com. If the link will not open, send the employer back to I typed the wrong email address — they can resend. Do not forward a dead link.
3. Payroll widget (ClearWork™ employment verification)
The payroll login on the application is your employer’s payroll site, not BackgroundChecks.com. If you do not have that login, close the payroll widget and enter employment details manually. See I do not have my payroll login or pay stubs.
Still stuck
Email [email protected] or call 1-800-942-1366. Say whether you are the customer (you paid / you order reports) or the applicant. Include the email you are using to sign in.
We do not publish I-9 or E-Verify login steps. BackgroundChecks.com does not offer I-9 or E-Verify.