You cannot edit a placed order in place to swap the package or rewrite what was already paid for. What you can do depends on whether the applicant has already submitted the application, whether you need an à la carte search on the same applicant, or whether you need a different employment verification option.
Single employment verification vs 7-year employment verification
We offer two options for employment verification:
Single verification of employment.
7 year verification (NOT work history). See ClearWork™ - Employment Verification.
On a single employment verification order, the applicant portal accepts only one employer. More than one employer is available only on a 7-year employment verification order.
If you ordered single employment verification and you need the 7-year option instead:
Contact support to cancel and refund the single employment verification on that order. Do not place a brand new order for the same applicant. Employers cannot cancel that single employment verification themselves in the account.
Add the 7-year employment verification as an à la carte search on the existing applicant.
Have the applicant complete the employment details the 7-year option requires.
The rest of the screening on that applicant stays with the existing order. You can cancel an à la carte item for a refund only before the search runs. Contact support to cancel. There is no refund after the search has run.
Adding a search or changing the package after you order
You can change the package only if the applicant has not submitted the application yet. Once the application is submitted, you cannot change the package on that order. After submit, you can still add à la carte items on the existing applicant. You can cancel an à la carte item for a refund only before the search runs. Contact support to cancel. There is no refund after the search has run.
After an order is placed, you can add county, statewide, and MVR searches on the same applicant. Support can tell you the current price for those add-ons. Do not rely on a chat answer that says you can edit the placed order in place to swap the package.
Personal checks cannot contain employment verification.
Refund rules for unused applications stay with My applicant didn't fill out their information and How do I cancel a background check or unused application?.
Duplicate applicant email
If you entered a duplicate email and you have another candidate to order for, edit the application and replace the duplicate with the other candidate. The new candidate receives their own invitation to complete the disclosure and authorization. If you do not have another candidate, leave the application as-is in the account for 120 days until it expires, or request a refund if the application has not been filled out and submitted.
Before you order
Pick the package and add-ons you need at checkout when you can. Package contents: What's included in each background check package?. Statewide add-on at order time: Can I order a Statewide search instead of a county?.
Still need a person
Email [email protected] or call 1-800-942-1366. Include the applicant email on the order and whether you need an add-on, a package change, or a switch from single to 7-year employment verification.